Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag feedback on an offshore casino we've covered? Here's how to reach the team behind Best Australian Online Casinos.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, Australian time. If your question relates to a specific casino, include the operator's name and as much detail as you can — it helps us look into it properly.
What we can help with
- Corrections or updates to a casino review, including changes to bonus terms, licensing details or payment methods
- Questions about how we assess and rank the sites listed on this page
- General feedback on your experience with an operator we've reviewed
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
We're an independent review site, not a casino operator, and we don't hold player funds, process withdrawals or manage individual accounts. If you have a dispute over a deposit, bonus or withdrawal with a specific casino, that has to be raised directly with the operator's own support team, since we have no ability to access or action account-level requests on your behalf.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page lists support services and self-exclusion tools available to Australians, rather than something we can assist with by email.
Before you write in
A few things that help us respond faster:
- Check whether your question is already answered on the relevant review page, or on our About Us page, which explains who we are and how the site is run
- For terms-related queries, take a look at our Terms and Conditions page first, as it covers how we use and present information on the site
- Include the casino name, the section of the site you're referring to, and a brief description of the issue
- Let us know if you're happy to be quoted if we use your feedback to update a review
A note on independence
Best Australian Online Casinos may earn a commission when readers sign up through links on this site, but that has no bearing on how casinos are ranked or reviewed, and it doesn't change how we handle your enquiry. Every message goes to the same editorial team, regardless of whether it concerns a top-ranked operator or one further down the list.
Whatever the reason for getting in touch — a correction, a query about eligibility, or simply a comment on your experience with an offshore casino — we'd rather hear it and get it right than leave the page as it is.