Effective Conflict Management Training for the Workplace

Our Conflict Management Strategies Equip You With a Set of Skills That You Can Use to Tackle Workplace Conflicts.

Learn to Leverage Conflict

Top-Rated Conflict Management Training Workshops

Different businesses have different teams and working arrangements. In today’s world, we have seen an increasing number of teams work remotely from home across a range of functions. That means conflict management styles do vary from business to business and department to department.

However, when it comes to conflict management strategies and skills, many of them are universal. Our conflict management strategies provide you with best practices, important styles, behaviors, and skills to not only resolve a conflict but to also manage it and leverage it.

Get in touch with us today to schedule a conflict management training workshop for your team today.

Effective Conflict Management TrainingEquips You with a Set of SkillsTo Tackle Workplace Conflict.

Managing Conflict Is More Than a Resolution

All of the workgroups and teams we train are different but all of them can boost performance using our training. Our lean sigma focus on performance is applied to set up the structure for optimal communication and results. 

You’ll notice we use the words conflict management strategies rather than conflict resolution. That’s because there’s a difference. Conflict is alive in your business and if you ignore it, it’s going to damage your business, team, and the bottom line.

Ignoring Conflict

Unfortunately, because so many businesses view conflict in a negative light, many of them try to ignore it hoping it will go away. Conflict doesn’t go away, but hard-working employees who don’t feel seen or heard absolutely do!

They go to companies that respond to conflict proactively with a powerful tool kit and leverage it to improve business.

So, let’s talk about how to become a business that uses conflict advantageously instead of trying to bury our heads in the sand to repress it.

Let's Schedule a Call – and discuss how this training can help

Resolving Conflict

At first, you might think you want to resolve conflict and in some cases, a quick, effective resolution to a problem does work best. If for example, conflict is arising because your team has outdated desktop computers that they can’t take home despite needing to work evenings and weekends. Buying new computer hardware is a swift resolution. However, not all conflicts require or should optimally even have a fast resolution. 

Sometimes managing a conflict means strategy, communications, implementation, and reporting. If we know we will always have conflict in our businesses and recognize it’s a natural part of a company’s infrastructure, we can put in place some standard processes for dealing with it, right? 

So, let’s stop asking how to resolve conflict, and let’s leverage it instead.

Conflict Management Training Tampa Fl

Managing Conflict

We look beyond the typical views of workplace conflict. Usually, organizations see conflict as a negative force that needs to be eliminated. So, therefore they react by adding stricter rules and requiring everyone to do the same or act the same. Yet, it’s through conflict that ideas are developed and creativity flows. 

Any business will get more collaboration and achieve more productivity if people begin to understand how to use and leverage conflict for better performance. That means creating an environment where people can have an open exchange of ideas and feel safe in doing that.


Battle Ambiguity

Conflict comes from a lot of places but one of the biggest sources of conflict is ambiguity. We can help you set up guidelines on how to resolve differences within a team, rather than try to keep those differences repressed. You will soon see your teams begin to use all the tools at their disposal to share ideas.

Promoting a positive way of communicating is essential too. Leaders often need to learn how to shift from telling workers: don’t do this, or don’t do that, to encouraging the behaviors you want to see. Instilling values brings people together based on their shared purpose. This makes a difference in how people communicate; they say: Could we try this instead? How about that instead? 


what Others Are Saying About the Training...

Caroline V.
Caroline V.Nurse Manager
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It was helpful to learn more about my resilience. The assessment was very informative and the course took me through various scenarios so I could learn how to develop my skills.
Kristine Braughler
Kristine Braughler MBA, Regional Sales
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At some point in my job, I hit a wall. I did not like feeling so sluggish. I took this assessment and course and learned how to build on skills to get out from under that pressure. I enjoyed this process and learning about myself.

How it Works

Step 1: Schedule a Complimentary Consultation

We can talk about what you’re looking for with your team. We’ll give you some ideas about how to customize our science-based conflict management strategies and training especially for you.

Step 2: We Start with Assessments

We use two assessment, Conflict Dynamic Profile and the TKI, Thomas Kilman Instrument. Both are highly regarded and scientifically validated. They are easy to use and enlightening.

Our TKI Conflict Assessment is great for groups and will teach you about your own conflict management skills and processes and how key qualities that you possess can enhance or undermine your conflict management ability, across a range of circumstances. 

The Conflict Dynamic Profile is great for leaders and managers to identify hot buttons and your conflict behaviors. It is very helpful in the coaching relationship to evaluate your typical reactions during conflict. This builds self awareness and skills in managing conflict.

Throughout the training, you will be given developmental strategies aimed at improving and maintaining these key qualities. These will ultimately provide you with a deeper understanding of how you can strengthen your conflict management skills and procedures. This training is also available online in the Work Smart Club; our online training hub.

Step 3: Develop Conflict Management Strategies and Skills

Our thorough and laser-focused report and training will help you make strategic changes that boost your conflict management abilities and the general interactions within the workplace.  


Understanding Conflict Management

Conflict management is not mysterious or only possible for “certain personality types.” It’s something which major corporations like Google and Netflix excel at because they recognize that conflict will exist. Conflict is part of work and the ebb and flow of a creative business. It is essential to manage this flow to maintain the many benefits of an agile and healthy workplace. 

Here are three simple steps to establish ground rules and help your team to manage conflict:

Review the Team’s Mission

We’re all human and from time-to-time, we can get caught up in our own personal agendas, business targets, siloed goals, and other ‘small picture’ problems. Make sure your whole team understands the ‘big picture’  and what their areas of focus and missions are. When they have clear common goals, not just personal quests and functional biases, they can work together more smoothly.

Clarify Purpose

A goal-oriented individual always wants to know what it’s their responsibility to contribute. Be sure to tell them where their responsibilities start and end and what their purpose is as individuals and teams.

Define the Climate or Environment (and Terms of Engagement)

People want to know how they are allowed to work. Tell them when and where to work. Explain what would be optimal for the business. Equip teams with knowledge and relevant flexibility and scope so they can do their work in the right place, at the right time, and in the right mindset. Some companies demand working from the office. If not, is home okay? A cafe? What about the park? Why or why not? 


Get Started Today

Contact us now to take our amazing conflict management training and make long-term changes in your business that embrace the positive results of leveraging your conflicts. INVEST IN YOUR FUTURE!

Camille B.Scrum Master
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The Conflict course was so helpful for my team. We now have different styles we can use to improve the way we handle disagreements.
Kathi SerrieRN, MSN
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Take the course! I learned how to stop myself from over-reacting.
Marcia D.Director of Specialty Operations
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I used to ignore conflict because I did not want to deal with it. It ended up ruining my team. No one was talking. This course was easy to understand and it was helpful seeing my preferred style.

Your Executive Coach & Performance Expert

Cynthia Howard RN, CNC, PhD

Dr. Cynthia Howard has worked with top-performing leaders, professionals, and business owners from all over the country. With an open mind, laser focus and expertise of two decades, Cynthia recognizes each leader is filled with purpose and potential, and it is her job to unlock that potential. 

Our Mission

To unlock the potential in leaders through focused and intentional effort. 

Work Smart Consulting is an innovative professional development company that works with leaders and teams using a 3 prong approach: Assessments, Coaching and Team Development. We integrate lean six sigma in the team building and coaching to transform inconsistent performance to high reliability performance.


  • Pioneer of the resilient mindset
  • FAIS: Fellow, American Institute of Stress (AIS)
  • Black Belt in Lean Six Sigma
  • Certified Trainer Institute of Heartmath
  • Developed the Resilience Pyramid
  • Founder Work Smart Club
  • Author, Resilient Leader Mindset Makeover, Everyday Emotional Intelligence